Returns and Exchange

Every physical trading card product we sell is final sale. That means no returns, no exchanges, and no cancellations once an order is complete. We know that is a strict rule, so this page explains exactly what it covers, the narrow situations where we will still make things right, and how to reach us before you buy.

1. All sales are final

   All sales of physical trading card game products are final. Once a transaction is completed, we do not accept returns, exchanges, or cancellations. This applies to Pokémon, One Piece, Magic: The Gathering, Lorcana, Riftbound, Yu-Gi-Oh, Gundam, and every other game and product line we carry.

2. What this covers

   These terms apply to all physical goods, including booster packs, sealed boxes and cases, pre-constructed decks, individual cards, graded slabs, accessories and supplies, bundles, and snacks. Once an item has been sold and delivered or picked up, it is considered final sale.

3. No refunds

   We do not issue refunds on physical trading card products, including sealed items that were never opened. This applies to orders placed by mistake and to changes of mind after a purchase.

4. Sealed product and what is inside it

   Sealed product is sold sealed and unsearched, exactly as it left the manufacturer. What you pull is what you pull. We cannot accept a return, exchange, or refund based on the contents of a pack, box, or case, and we make no guarantee about which cards, rarities, or hits any sealed product contains.

5. Condition of products

   Every item ships in the condition described on its product page at the time of purchase. Manufacturer packaging can arrive with minor shelf wear, dented corners, or small imperfections that are outside our control, and these are not grounds for a return. If you are buying for grading or long-term display and packaging condition matters to you, message us before ordering and we will describe what we have on hand.

6. Singles and graded cards

   Singles are graded and photographed by hand before listing. The photos on the product page are of the actual card you will receive. Graded slabs are sold as-is in their original case, and the grade shown is the grade assigned by the grading company, not by us. We do not accept returns based on disagreement with an assigned grade or with a company's grading standards.

7. Shipping and delivery

   Shipping costs are non-refundable. Once a package has been handed to the carrier, delivery timelines are in the carrier's hands and we cannot control delays.

   It is your responsibility to enter an accurate, complete shipping address at checkout. We are not responsible for packages sent to an address entered incorrectly by the buyer, and orders that are returned to us as undeliverable for that reason will be reshipped at your expense.

   If your tracking shows a package as lost or damaged in transit, contact us within 48 hours of the delivery scan or the last tracking update and we will open a claim with the carrier on your behalf.

8. Local pickup

   Local pickup orders are inspected together at the counter before you leave. Once you accept an item at pickup, the sale is final. Pickup orders not collected within [NUMBER] days may be released back into inventory.

9. Preorders

   Preorders are charged at the time the order is placed and cannot be cancelled once submitted. Manufacturer release dates and allocations can change without notice. If a preorder is cancelled or an allocation is not fulfilled by the manufacturer or our distributor, we will contact you and refund that item in full.

10. Authenticity

    Every product we sell is authentic and sourced through authorized distributors or verified sellers. No proxies, no reprints passed off as originals, no counterfeits. If you believe an item you received is not genuine or shows signs of tampering, contact us within 48 hours of delivery with photos and we will investigate.

11. Payment disputes and chargebacks

    If there is a problem with your order, please contact us first. Almost everything is faster to resolve directly, and we would rather fix it than fight about it.

    Filing a chargeback on an order that was delivered as described, instead of contacting us, may result in your account being restricted from future purchases. We respond to all disputes with order records, tracking, delivery confirmation, and these terms.

12. Collectors and resellers

    All products are sold as-is. Market values move, sometimes sharply, and a change in an item's value after purchase is not grounds for a return, refund, or price adjustment.

13. Storage, use, and liability

    Once an item has been delivered or picked up, its storage, handling, and display are up to you. Questions about manufacturing defects in a sealed product should be directed to the manufacturer, and we are glad to point you toward the right contact.

14. Changes to this policy

    We may update these terms at any time. The version posted on this page at the moment you place your order is the version that applies to that order.

15. Your agreement

    Completing a purchase means you have read and agree to this policy. If any part of it does not work for you, please don't place the order — reach out first and we will answer honestly.